What We Do

We help retailers deploy employees exactly where they’re needed to optimize customer service, sales and profits.

Specialty retailers waste 10-20% of store payroll -- over $10 billion each year -- because of inefficient employee scheduling. Overscheduling during low-volume periods wastes valuable payroll; underscheduling during peak periods results in poor customer service and lost sales.

Matrix Retail helps retailers forecast when store labor will be needed, optimize schedules to meet those needs, and manage employee assignments throughout the workweek.

Better scheduling can be used to increase customer service, reduce labor costs, or both.  In this real-store example, optimizing the schedule increased schedule efficiency from 70% to 93% and doubled customer service levels at peak times.