Matrix Retail

Better schedules. No headaches. No risk.

Customer-Centric Retail Scheduling

Expert service and cloud-based software to help retailers invest payroll where it delivers the most value.

The Challenge

Retail deserves better

Customers vote with their wallets every day. When stores are staffed right, customers have great experiences and come back. When they're not, you lose sales you'll never see on a report.

Before we launched Matrix Retail, we were retailers. We've helped thousands of managers write millions of schedules. We've heard software vendors promise scheduling paradise in exchange for a lengthy contract with the largest payment up front. We've seen what can happen: after a long and expensive implementation, it doesn't work as promised — but it's too late.

Scheduling is too important to be this broken. Retail deserves a solution, not another problem.

A Different Business Model

Partners, not vendors

Our business model is partnership: We work with you, as an extension of your team, to help you invest your payroll.

We'll do the forecasting and optimization, and provide the platform for scheduling and governance. If you're happy with the results, pay us a small part of the value you're getting, and we'll keep on going.

Nothing up front. No long-term commitment. Cancel anytime without penalty.

We don't lock our clients in with contracts. We keep them by helping them succeed.

What We Do

Customer-Centric Scheduling

In retail, the customer is the center of everything. So that's where we start: forecasting what your customers need, and building schedules to deliver it.

We quantify store workload, optimize employee schedules, and provide the platform and expertise to keep your entire fleet aligned — from corporate strategy down to every shift in every store.

Forecast

Understand the workload

We predict the workload by store, by hour:

Analyze traffic patterns, transactions, and non-selling tasks
Scale to your top-level forecasts, if applicable
Apply standards to quantify effort required for each activity

Optimize

Build the ideal schedule

We match shifts to workload in accordance with:

Employment laws
Employee availability
Minimum coverage rules
Management headcount
Client-specific and location-specific rules

Execute

Provide the platform

Your team gets:

Clean, actionable schedules
Workflows built the way managers think
Forward-looking budget and understaffing metrics

Why Matrix Retail

Different for the right reasons.

We started as retailers, not as a software company that decided to add scheduling. We chose to be different, from our business model to the services we provide.

Retail scheduling expertise

Strategic initiatives only succeed when they're turned into action at every level. With over 20 years of experience, we can help you with omnichannel, clienteling, or whatever's next.

Proof before payment

We set you up and prove we can deliver. No implementation fees, no long-term commitments. Cancel anytime without penalty.

No alterations necessary

Matrix is designed the way retailers think. Generic software with bolt-on templates puts the burden on you and your IT team.

Simple / Sophisticated

Your managers should be leading their teams, not stuck in the office. Matrix is simple to learn, easy to use, and handles the details so your managers don't have to.

Forward-focused

Focus on where you're going, not looking backward. Matrix highlights potential problems like understaffing or budget overruns so your team can fix them before they happen.

Time is money

Our platform is ready right now. Schedule a demo, see it in action, and decide for yourself. There's no reason to wait.

Are you optimizing, or just scheduling?

Can your current scheduling platform:

Help store managers write great schedules in five minutes or less?

Quantify lost sales from understaffing before the schedule is published?

Optimize schedules across all stores for an entire year to guide budgeting and staffing plans?

Identify when employees can work on tasks between customers — and save the payroll to prove it?

Give district managers a clear, actionable dashboard without digging through reports?

When you're running hundreds or thousands of locations, the gap between "good enough" and "best in class" isn't a minor inconvenience — it's millions of dollars in lost revenue and uncontrolled labor costs, compounding every week.

Talk to Us

Matrix Retail by the numbers

20+ years of retail scheduling expertise.

Two decades, thousands of stores, millions of schedules. We've seen what works, what doesn't, and what it takes to get it right.

Schedules Optimized

1,022,689+

Hours Assigned

100,763,612+

Payroll Allocated

$1,813,745,020+

Built for your entire organization

Everybody wins.

Matrix's software and services deliver benefits for stakeholders across your organization.

Operations

District Managers

Store Managers

Executives

Finance

Customers

Operations

Better schedules, no headaches

Simplify complex workforce management processes
Identify and plan for hourly, daily and seasonal peaks in workload
Manage schedules and payroll costs proactively, not reactively
Schedule employees where and when you need them most

District Managers

Keep your team on track

Track schedule status, budget compliance, and hours across every store in one view
See the financial impact of understaffing before the schedule is published — and fix it
Coach to opportunities — not buried in spreadsheets

Store Managers

Great schedules in minutes

Write great schedules in less time and without headaches
Focus on managing, not minutiae
See and fix problems before they become compliance violations

Executives

Turn strategy into store-level action

Improve customer service and build brand loyalty
Leverage your most important asset: your people
Increase sales, reduce expenses and deliver more profit to the bottom line

Finance

Invest precisely, eliminate waste

Maximize the return on your payroll investment
Create labor budgets that balance desired service levels with fiscal constraints
Forecast labor costs with precision across your entire fleet

Better compliance, happier teams

Improve labor law compliance
Increase employee satisfaction and decrease turnover
Create accurate staffing plans for core staff and seasonal hires

One less problem to manage

Implement quickly without straining resources
Maximize value per IT dollar with a high-value, low investment solution
Minimize development time and capital investment with on-demand scheduling options
Scale instantly from one location to thousands

Customers

Buy more, leave happy

Get consistent service at all times in all locations
Shop in clean, organized, visually appealing stores
Spend more per visit and return more frequently

What our clients say

Don't take our word for it.

As soon as I saw the demo, I knew I wanted Matrix in time for our back-to-school peak, which was 10 weeks away. We went live in 8 weeks.

COO

150 stores

We didn't realize how much payroll we were spending in the wrong places. Matrix helps us allocate more precisely — it's like getting $4 million in payroll for free.

CFO

400 stores

Prior to Matrix, we fell hopelessly behind in versions because every update with our former provider broke other functionality, cost a lot, and tied up IT resources. Now with Matrix we look forward to new versions.

Head of Store Operations

275 stores

Matrix is very intuitive and our Store Managers love how easy it is to use. We rolled out the application without the need for any complicated training.

VP Store Operations

800 stores

Schedule a Demo

See what Matrix can do for you.

No slides, no pitch decks — just the actual platform, live. The best way to understand what Matrix can do is to see it for yourself.